B2B After-Sales Support: LED Face Masks, Therapy Panels, PDT Systems, Hair Growth Caps, Eye Masks, Handhelds & Therapy Belts<\/title>  <meta name=\"description\" content=\"COLORDIAMONDS provides comprehensive B2B after-sales support, global warranty, and RMA processing for wholesale orders of LED Face Masks, Therapy Panels, PDT Systems, Hair Growth Caps, Eye Masks, Beauty Handhelds, and Therapy Belts.\">   <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>  <script src=\"https:\/\/unpkg.com\/lucide@latest\"><\/script>  <script> tailwind.config = { theme: { extend: { colors: { brand: { 50: '#f0f9ff', 100: '#e0f2fe', 500: '#0ea5e9', 600: '#0284c7', 900: '#0c4a6e', } } } } } <\/script><\/head><body class=\"font-sans text-gray-800 bg-gray-50 antialiased selection:bg-brand-500 selection:text-white\">  <\/p>\n<header class=\"bg-white shadow-sm sticky top-0 z-50\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"flex justify-between items-center h-20\">  <\/p>\n<div class=\"flex items-center gap-2\"> <i data-lucide=\"gem\" class=\"w-8 h-8 text-brand-600\"><\/i> <span class=\"font-bold text-2xl tracking-tight text-gray-900\">COLORDIAMONDS<\/span> <\/div>\n<p>   <\/p>\n<nav class=\"hidden md:flex space-x-8\"> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Corporate Home<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">B2B Catalog<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">R&D Center<\/a> <a href=\"#support\" class=\"text-brand-600 font-bold border-b-2 border-brand-600 pb-1\">After-Sales Support<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Contact Factory<\/a> <\/nav>\n<p>  <\/p>\n<div class=\"hidden md:flex items-center gap-2\"> <i data-lucide=\"mail\" class=\"w-5 h-5 text-gray-500\"><\/i> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-sm font-semibold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/header>\n<p>  <\/p>\n<section class=\"bg-brand-900 text-white py-24 relative overflow-hidden\"> <\/p>\n<div class=\"absolute inset-0 opacity-10 pointer-events-none grid grid-cols-6 gap-8 p-8 transform -rotate-2 scale-110\"> <i data-lucide=\"headset\" class=\"w-24 h-24\"><\/i><i data-lucide=\"wrench\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"shield\" class=\"w-24 h-24\"><\/i><i data-lucide=\"repeat\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"settings\" class=\"w-24 h-24\"><\/i><i data-lucide=\"package-open\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"book-open\" class=\"w-24 h-24\"><\/i><i data-lucide=\"truck\" class=\"w-24 h-24\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 relative z-10 text-center\"> <span class=\"inline-flex items-center gap-2 px-4 py-2 rounded-full bg-brand-800 text-brand-100 text-xs font-bold tracking-widest uppercase mb-8\"> <i data-lucide=\"handshake\" class=\"w-4 h-4\"><\/i> Lifetime B2B Partnership <\/span> <\/p>\n<h1 class=\"text-4xl md:text-6xl font-extrabold tracking-tight mb-6\"> Comprehensive Global <!\u2013- [et_pb_br_holder] -\u2013> <span class=\"text-brand-500\">After-Sales Support<\/span> <\/h1>\n<p> <pee class=\"mt-4 max-w-3xl mx-auto text-lg md:text-xl text-gray-300 leading-relaxed mb-10\"> Delivering the product is only the beginning of our commitment. COLORDIAMONDS provides an enterprise-grade after-sales ecosystem designed to protect your brand’s reputation, minimize retail downtime, and ensure seamless technical operations worldwide. <\/pee> <\/p>\n<div class=\"flex flex-col sm:flex-row justify-center gap-4 mt-8\"> <a href=\"#rma-process\" class=\"inline-flex items-center justify-center gap-2 bg-brand-500 hover:bg-brand-600 text-white px-8 py-4 rounded-lg font-bold transition-all shadow-lg\"> <i data-lucide=\"settings-2\" class=\"w-5 h-5\"><\/i> View RMA Procedure <\/a> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"inline-flex items-center justify-center gap-2 bg-transparent border border-brand-500 text-brand-400 hover:bg-brand-800 px-8 py-4 rounded-lg font-bold transition-all\"> <i data-lucide=\"headset\" class=\"w-5 h-5\"><\/i> Contact Support Team <\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"support\" class=\"py-24 bg-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-20\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">The Enterprise Support Ecosystem<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-3xl mx-auto\"> We eliminate the typical frustrations of overseas manufacturing. Our support structure is built specifically for distributors, clinic owners, and e-commerce brands handling high volumes. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-12\">  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"package-plus\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">FOC Spare Parts Policy<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> To ensure zero downtime for your retail customers, we automatically provide 1% to 2% Free of Charge (FOC) core spare parts\u2014such as PCB controllers, power adapters, and silicone straps\u2014with every wholesale order exceeding 1,000 units. This allows your local service team to handle minor replacements instantly. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">12-24 Month Standard Warranty<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> We stand behind our engineering. All LED Face Masks, Therapy Belts, and Handheld Devices come with a standard 12-month manufacturer warranty. Professional clinical equipment, such as our large-scale PDT Systems and Therapy Panels, are covered by an extended 24-month warranty against any technical or material defects. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"book-open\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Technical Training & Assets<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> We equip your sales and support teams for success. Upon order completion, we provide comprehensive digital assets including high-resolution teardown diagrams, troubleshooting video tutorials, detailed user manuals (in your target language), and clinical irradiance data (mW\/cm\u00b2) to back up your marketing claims. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"refresh-cw\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Firmware & App Maintenance<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> For smart phototherapy devices utilizing Bluetooth or Wi-Fi connectivity, our software engineering team provides ongoing maintenance. We offer Over-The-Air (OTA) firmware updates to patch bugs, improve battery management systems (BMS), and update companion app interfaces to ensure long-term compatibility with new iOS\/Android versions. <\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"rma-process\" class=\"py-24 bg-gray-50 border-y border-gray-200\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-16\"> <span class=\"text-brand-600 font-bold tracking-wider uppercase text-sm mb-2 block\">Efficiency & Transparency<\/span> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">Streamlined RMA Procedure<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-2xl mx-auto\"> Our Return Merchandise Authorization (RMA) process is highly digitized. We use Serial Number (SN) tracking to quickly identify production batches and deploy solutions rapidly without requiring you to ship single units back to the factory immediately. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"relative\">  <\/p>\n<div class=\"hidden lg:block absolute left-1\/2 transform -translate-x-1\/2 w-1 h-full bg-gray-300 border-dashed border-l-2\"><\/div>\n<p> <\/p>\n<div class=\"space-y-12\">  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 1: Defect Reporting<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Submit a ticket to your dedicated account manager including the device’s Serial Number (SN), a brief description of the issue, and a short video or photo demonstrating the defect. No physical return is needed at this stage.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 1 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 2 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 2: Engineering Diagnosis<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Our QA and technical team will analyze the footage within 24-48 hours. Using the SN, we trace the exact manufacturing batch, QC logs, and component suppliers to identify if it is an isolated incident or a batch-related vulnerability.<\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 3: Solution Deployment<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">If confirmed as a manufacturing defect under warranty, we will immediately authorize a solution. This typically involves dispatching replacement parts (if locally repairable by your team) or crediting the value of a brand-new replacement unit to your next bulk shipment.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 3 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 4 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 4: Continuous Improvement (CAPA)<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">We implement a Corrective and Preventive Action (CAPA) protocol. The defect data is fed directly back to our R&D and assembly floor to update SOPs, ensuring the specific issue is permanently eliminated in all future production runs.<\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-brand-900 text-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 lg:grid-cols-2 gap-16 items-center\"> <\/p>\n<div> <\/p>\n<h2 class=\"text-3xl font-bold sm:text-4xl mb-6\">Warranty Coverage Scope<\/h2>\n<p> <pee class=\"text-gray-300 text-lg mb-6 leading-relaxed\"> Transparency is critical in B2B partnerships. We clearly define the scope of our manufacturing warranty to ensure smooth operations and clear expectations. <\/pee>  <\/p>\n<div class=\"mb-6\"> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"check-circle\" class=\"w-5 h-5 text-green-400\"><\/i> What is Covered:<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>\u2022 Dead LED diodes or inconsistent wavelength output.<\/li>\n<p> <\/p>\n<li>\u2022 Internal PCB failures, faulty timers, or controller malfunctions.<\/li>\n<p> <\/p>\n<li>\u2022 Premature battery degradation (holding less than 60% charge within 6 months).<\/li>\n<p> <\/p>\n<li>\u2022 Structural defects originating from the molding or assembly process.<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"x-circle\" class=\"w-5 h-5 text-red-400\"><\/i> What is Not Covered:<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>\u2022 Damage caused by improper retail shipping, dropping, or end-user mishandling.<\/li>\n<p> <\/p>\n<li>\u2022 Water damage (unless the specific device is rated IP67+ waterproof).<\/li>\n<p> <\/p>\n<li>\u2022 Unauthorized disassembly or modification by the end-user.<\/li>\n<p> <\/p>\n<li>\u2022 Normal wear and tear on aesthetic components (e.g., silicone yellowing after years of use).<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>   <\/p>\n<div class=\"bg-brand-800 p-8 rounded-2xl border border-brand-700\"> <i data-lucide=\"users\" class=\"w-12 h-12 text-brand-300 mb-6\"><\/i> <\/p>\n<h3 class=\"text-2xl font-bold text-white mb-4\">Dedicated B2B Support Desks<\/h3>\n<p> <pee class=\"text-gray-300 mb-8 text-sm leading-relaxed\"> Every corporate account is assigned a dedicated bilingual (English\/Mandarin) support team, ensuring zero communication barriers when translating complex technical issues to our factory engineers. <\/pee> <\/p>\n<div class=\"space-y-4\"> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Response Time<\/span> <span class=\"text-white\">< 12 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Engineering Review<\/span> <span class=\"text-white\">24 – 48 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Replacement Dispatch<\/span> <span class=\"text-white\">Next Bulk Shipment<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-gray-100 text-center border-b border-gray-200\"> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\"> <i data-lucide=\"life-buoy\" class=\"w-16 h-16 text-brand-600 mx-auto mb-6\"><\/i> <\/p>\n<h2 class=\"text-4xl font-extrabold text-gray-900 mb-6\">Need Immediate Technical Assistance?<\/h2>\n<p> <pee class=\"text-xl text-gray-600 mb-10\"> If you are an existing distributor or wholesale partner experiencing a technical issue with a specific batch, please contact our post-sales engineering team directly. <\/pee>  <\/p>\n<div class=\"bg-white inline-block p-2 rounded-full shadow-lg border border-gray-200 mb-8\"> <\/p>\n<div class=\"flex items-center gap-4 px-8 py-5\"> <\/p>\n<div class=\"bg-brand-50 p-3 rounded-full\"> <i data-lucide=\"mail\" class=\"w-6 h-6 text-brand-600\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"text-left\"> <\/p>\n<div class=\"text-sm text-gray-500 font-medium uppercase tracking-wider mb-1\">Global Support Desk<\/div>\n<p> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-2xl font-bold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <pee class=\"text-sm text-gray-500\">Please include your Invoice Number and product SN in your email for faster processing.<\/pee> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-black text-gray-400 py-16 text-sm\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-5 gap-8 mb-12 border-b border-gray-800 pb-12\">  <\/p>\n<div class=\"lg:col-span-2\"> <\/p>\n<div class=\"flex items-center gap-2 mb-6\"> <i data-lucide=\"gem\" class=\"w-6 h-6 text-white\"><\/i> <span class=\"font-bold text-xl text-white tracking-tight\">COLORDIAMONDS<\/span> <\/div>\n<p> <pee class=\"leading-relaxed mb-6 max-w-sm\"> Leading OEM\/ODM manufacturer specializing in export-grade LED red light therapy devices and clinical systems. We provide full-turnkey supply chain solutions for global medical and beauty brands. <\/pee> <\/p>\n<div class=\"flex gap-4\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-500\" title=\"ISO 13485\"><\/i> <i data-lucide=\"file-check-2\" class=\"w-8 h-8 text-brand-500\" title=\"FDA Compliant\"><\/i> <i data-lucide=\"award\" class=\"w-8 h-8 text-brand-500\" title=\"CE Certified\"><\/i> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Export Terms<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"anchor\" class=\"w-4 h-4 text-gray-500\"><\/i> Incoterms: FOB, CIF, EXW<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"credit-card\" class=\"w-4 h-4 text-gray-500\"><\/i> Payment: T\/T, L\/C<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"timer\" class=\"w-4 h-4 text-gray-500\"><\/i> Lead Time: 25-35 Days<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"ship\" class=\"w-4 h-4 text-gray-500\"><\/i> Shipping: Sea\/Air Freight<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Capabilities<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">OEM\/ODM Services<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Custom PCB Design<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Private Labeling<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Drop-shipping Support<\/a><\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Global Sales<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-start gap-2\"> <i data-lucide=\"mail\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">RFQ & Orders<\/span> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-white hover:text-brand-400 transition-colors\">info@colordiamonds.co.uk<\/a> <\/div>\n<p> <\/li>\n<p> <\/p>\n<li class=\"flex items-start gap-2 mt-4\"> <i data-lucide=\"globe\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">Markets<\/span> <span>North America, EU, AU, MENA<\/span> <\/div>\n<p> <\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex flex-col md:flex-row justify-between items-center text-xs text-gray-500\"> <pee>© 2024 COLORDIAMONDS Manufacturing. All rights reserved.<\/pee> <\/p>\n<div class=\"flex space-x-6 mt-4 md:mt-0\"> <a href=\"#\" class=\"hover:text-white transition-colors\">Factory Audit Request<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">NDA Policy<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Export Compliance<\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> lucide.createIcons(); <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7035","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - LED Red Light Therapy Face Mask \u2013 FDA Cleared Skincare Device<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colordiamonds.co.uk\/de\/b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - 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[et_pb_section fb_built=”1″ fullwidth=”on” theme_builder_area=”post_content” _builder_version=”4.27.6″ _module_preset=”default”][et_pb_fullwidth_code _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″] B2B After-Sales Support: LED Face Masks, Therapy Panels, PDT Systems, Hair Growth Caps, Eye Masks, Handhelds & Therapy Belts<\/title>  <meta name=\"description\" content=\"COLORDIAMONDS provides comprehensive B2B after-sales support, global warranty, and RMA processing for wholesale orders of LED Face Masks, Therapy Panels, PDT Systems, Hair Growth Caps, Eye Masks, Beauty Handhelds, and Therapy Belts.\">   <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>  <script src=\"https:\/\/unpkg.com\/lucide@latest\"><\/script>  <script> tailwind.config = { theme: { extend: { colors: { brand: { 50: '#f0f9ff', 100: '#e0f2fe', 500: '#0ea5e9', 600: '#0284c7', 900: '#0c4a6e', } } } } } <\/script><\/head><body class=\"font-sans text-gray-800 bg-gray-50 antialiased selection:bg-brand-500 selection:text-white\">  <\/p>\n<header class=\"bg-white shadow-sm sticky top-0 z-50\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"flex justify-between items-center h-20\">  <\/p>\n<div class=\"flex items-center gap-2\"> <i data-lucide=\"gem\" class=\"w-8 h-8 text-brand-600\"><\/i> <span class=\"font-bold text-2xl tracking-tight text-gray-900\">COLORDIAMONDS<\/span> <\/div>\n<p>   <\/p>\n<nav class=\"hidden md:flex space-x-8\"> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Corporate Home<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">B2B Catalog<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">R&D Center<\/a> <a href=\"#support\" class=\"text-brand-600 font-bold border-b-2 border-brand-600 pb-1\">After-Sales Support<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Contact Factory<\/a> <\/nav>\n<p>  <\/p>\n<div class=\"hidden md:flex items-center gap-2\"> <i data-lucide=\"mail\" class=\"w-5 h-5 text-gray-500\"><\/i> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-sm font-semibold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/header>\n<p>  <\/p>\n<section class=\"bg-brand-900 text-white py-24 relative overflow-hidden\"> <\/p>\n<div class=\"absolute inset-0 opacity-10 pointer-events-none grid grid-cols-6 gap-8 p-8 transform -rotate-2 scale-110\"> <i data-lucide=\"headset\" class=\"w-24 h-24\"><\/i><i data-lucide=\"wrench\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"shield\" class=\"w-24 h-24\"><\/i><i data-lucide=\"repeat\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"settings\" class=\"w-24 h-24\"><\/i><i data-lucide=\"package-open\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"book-open\" class=\"w-24 h-24\"><\/i><i data-lucide=\"truck\" class=\"w-24 h-24\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 relative z-10 text-center\"> <span class=\"inline-flex items-center gap-2 px-4 py-2 rounded-full bg-brand-800 text-brand-100 text-xs font-bold tracking-widest uppercase mb-8\"> <i data-lucide=\"handshake\" class=\"w-4 h-4\"><\/i> Lifetime B2B Partnership <\/span> <\/p>\n<h1 class=\"text-4xl md:text-6xl font-extrabold tracking-tight mb-6\"> Comprehensive Global <!\u2013- [et_pb_br_holder] -\u2013> <span class=\"text-brand-500\">After-Sales Support<\/span> <\/h1>\n<p> <pee class=\"mt-4 max-w-3xl mx-auto text-lg md:text-xl text-gray-300 leading-relaxed mb-10\"> Delivering the product is only the beginning of our commitment. COLORDIAMONDS provides an enterprise-grade after-sales ecosystem designed to protect your brand’s reputation, minimize retail downtime, and ensure seamless technical operations worldwide. <\/pee> <\/p>\n<div class=\"flex flex-col sm:flex-row justify-center gap-4 mt-8\"> <a href=\"#rma-process\" class=\"inline-flex items-center justify-center gap-2 bg-brand-500 hover:bg-brand-600 text-white px-8 py-4 rounded-lg font-bold transition-all shadow-lg\"> <i data-lucide=\"settings-2\" class=\"w-5 h-5\"><\/i> View RMA Procedure <\/a> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"inline-flex items-center justify-center gap-2 bg-transparent border border-brand-500 text-brand-400 hover:bg-brand-800 px-8 py-4 rounded-lg font-bold transition-all\"> <i data-lucide=\"headset\" class=\"w-5 h-5\"><\/i> Contact Support Team <\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"support\" class=\"py-24 bg-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-20\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">The Enterprise Support Ecosystem<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-3xl mx-auto\"> We eliminate the typical frustrations of overseas manufacturing. Our support structure is built specifically for distributors, clinic owners, and e-commerce brands handling high volumes. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-12\">  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"package-plus\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">FOC Spare Parts Policy<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> To ensure zero downtime for your retail customers, we automatically provide 1% to 2% Free of Charge (FOC) core spare parts\u2014such as PCB controllers, power adapters, and silicone straps\u2014with every wholesale order exceeding 1,000 units. This allows your local service team to handle minor replacements instantly. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">12-24 Month Standard Warranty<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> We stand behind our engineering. All LED Face Masks, Therapy Belts, and Handheld Devices come with a standard 12-month manufacturer warranty. Professional clinical equipment, such as our large-scale PDT Systems and Therapy Panels, are covered by an extended 24-month warranty against any technical or material defects. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"book-open\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Technical Training & Assets<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> We equip your sales and support teams for success. Upon order completion, we provide comprehensive digital assets including high-resolution teardown diagrams, troubleshooting video tutorials, detailed user manuals (in your target language), and clinical irradiance data (mW\/cm\u00b2) to back up your marketing claims. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"refresh-cw\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Firmware & App Maintenance<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> For smart phototherapy devices utilizing Bluetooth or Wi-Fi connectivity, our software engineering team provides ongoing maintenance. We offer Over-The-Air (OTA) firmware updates to patch bugs, improve battery management systems (BMS), and update companion app interfaces to ensure long-term compatibility with new iOS\/Android versions. <\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"rma-process\" class=\"py-24 bg-gray-50 border-y border-gray-200\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-16\"> <span class=\"text-brand-600 font-bold tracking-wider uppercase text-sm mb-2 block\">Efficiency & Transparency<\/span> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">Streamlined RMA Procedure<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-2xl mx-auto\"> Our Return Merchandise Authorization (RMA) process is highly digitized. We use Serial Number (SN) tracking to quickly identify production batches and deploy solutions rapidly without requiring you to ship single units back to the factory immediately. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"relative\">  <\/p>\n<div class=\"hidden lg:block absolute left-1\/2 transform -translate-x-1\/2 w-1 h-full bg-gray-300 border-dashed border-l-2\"><\/div>\n<p> <\/p>\n<div class=\"space-y-12\">  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 1: Defect Reporting<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Submit a ticket to your dedicated account manager including the device’s Serial Number (SN), a brief description of the issue, and a short video or photo demonstrating the defect. No physical return is needed at this stage.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 1 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 2 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 2: Engineering Diagnosis<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Our QA and technical team will analyze the footage within 24-48 hours. Using the SN, we trace the exact manufacturing batch, QC logs, and component suppliers to identify if it is an isolated incident or a batch-related vulnerability.<\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 3: Solution Deployment<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">If confirmed as a manufacturing defect under warranty, we will immediately authorize a solution. This typically involves dispatching replacement parts (if locally repairable by your team) or crediting the value of a brand-new replacement unit to your next bulk shipment.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 3 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 4 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">Step 4: Continuous Improvement (CAPA)<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">We implement a Corrective and Preventive Action (CAPA) protocol. The defect data is fed directly back to our R&D and assembly floor to update SOPs, ensuring the specific issue is permanently eliminated in all future production runs.<\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-brand-900 text-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 lg:grid-cols-2 gap-16 items-center\"> <\/p>\n<div> <\/p>\n<h2 class=\"text-3xl font-bold sm:text-4xl mb-6\">Warranty Coverage Scope<\/h2>\n<p> <pee class=\"text-gray-300 text-lg mb-6 leading-relaxed\"> Transparency is critical in B2B partnerships. We clearly define the scope of our manufacturing warranty to ensure smooth operations and clear expectations. <\/pee>  <\/p>\n<div class=\"mb-6\"> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"check-circle\" class=\"w-5 h-5 text-green-400\"><\/i> What is Covered:<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>\u2022 Dead LED diodes or inconsistent wavelength output.<\/li>\n<p> <\/p>\n<li>\u2022 Internal PCB failures, faulty timers, or controller malfunctions.<\/li>\n<p> <\/p>\n<li>\u2022 Premature battery degradation (holding less than 60% charge within 6 months).<\/li>\n<p> <\/p>\n<li>\u2022 Structural defects originating from the molding or assembly process.<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"x-circle\" class=\"w-5 h-5 text-red-400\"><\/i> What is Not Covered:<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>\u2022 Damage caused by improper retail shipping, dropping, or end-user mishandling.<\/li>\n<p> <\/p>\n<li>\u2022 Water damage (unless the specific device is rated IP67+ waterproof).<\/li>\n<p> <\/p>\n<li>\u2022 Unauthorized disassembly or modification by the end-user.<\/li>\n<p> <\/p>\n<li>\u2022 Normal wear and tear on aesthetic components (e.g., silicone yellowing after years of use).<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>   <\/p>\n<div class=\"bg-brand-800 p-8 rounded-2xl border border-brand-700\"> <i data-lucide=\"users\" class=\"w-12 h-12 text-brand-300 mb-6\"><\/i> <\/p>\n<h3 class=\"text-2xl font-bold text-white mb-4\">Dedicated B2B Support Desks<\/h3>\n<p> <pee class=\"text-gray-300 mb-8 text-sm leading-relaxed\"> Every corporate account is assigned a dedicated bilingual (English\/Mandarin) support team, ensuring zero communication barriers when translating complex technical issues to our factory engineers. <\/pee> <\/p>\n<div class=\"space-y-4\"> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Response Time<\/span> <span class=\"text-white\">< 12 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Engineering Review<\/span> <span class=\"text-white\">24 – 48 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Replacement Dispatch<\/span> <span class=\"text-white\">Next Bulk Shipment<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-gray-100 text-center border-b border-gray-200\"> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\"> <i data-lucide=\"life-buoy\" class=\"w-16 h-16 text-brand-600 mx-auto mb-6\"><\/i> <\/p>\n<h2 class=\"text-4xl font-extrabold text-gray-900 mb-6\">Need Immediate Technical Assistance?<\/h2>\n<p> <pee class=\"text-xl text-gray-600 mb-10\"> If you are an existing distributor or wholesale partner experiencing a technical issue with a specific batch, please contact our post-sales engineering team directly. <\/pee>  <\/p>\n<div class=\"bg-white inline-block p-2 rounded-full shadow-lg border border-gray-200 mb-8\"> <\/p>\n<div class=\"flex items-center gap-4 px-8 py-5\"> <\/p>\n<div class=\"bg-brand-50 p-3 rounded-full\"> <i data-lucide=\"mail\" class=\"w-6 h-6 text-brand-600\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"text-left\"> <\/p>\n<div class=\"text-sm text-gray-500 font-medium uppercase tracking-wider mb-1\">Global Support Desk<\/div>\n<p> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-2xl font-bold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <pee class=\"text-sm text-gray-500\">Please include your Invoice Number and product SN in your email for faster processing.<\/pee> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-black text-gray-400 py-16 text-sm\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-5 gap-8 mb-12 border-b border-gray-800 pb-12\">  <\/p>\n<div class=\"lg:col-span-2\"> <\/p>\n<div class=\"flex items-center gap-2 mb-6\"> <i data-lucide=\"gem\" class=\"w-6 h-6 text-white\"><\/i> <span class=\"font-bold text-xl text-white tracking-tight\">COLORDIAMONDS<\/span> <\/div>\n<p> <pee class=\"leading-relaxed mb-6 max-w-sm\"> Leading OEM\/ODM manufacturer specializing in export-grade LED red light therapy devices and clinical systems. We provide full-turnkey supply chain solutions for global medical and beauty brands. <\/pee> <\/p>\n<div class=\"flex gap-4\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-500\" title=\"ISO 13485\"><\/i> <i data-lucide=\"file-check-2\" class=\"w-8 h-8 text-brand-500\" title=\"FDA Compliant\"><\/i> <i data-lucide=\"award\" class=\"w-8 h-8 text-brand-500\" title=\"CE Certified\"><\/i> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Export Terms<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"anchor\" class=\"w-4 h-4 text-gray-500\"><\/i> Incoterms: FOB, CIF, EXW<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"credit-card\" class=\"w-4 h-4 text-gray-500\"><\/i> Payment: T\/T, L\/C<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"timer\" class=\"w-4 h-4 text-gray-500\"><\/i> Lead Time: 25-35 Days<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"ship\" class=\"w-4 h-4 text-gray-500\"><\/i> Shipping: Sea\/Air Freight<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Capabilities<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">OEM\/ODM Services<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Custom PCB Design<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Private Labeling<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Drop-shipping Support<\/a><\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Global Sales<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-start gap-2\"> <i data-lucide=\"mail\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">RFQ & Orders<\/span> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-white hover:text-brand-400 transition-colors\">info@colordiamonds.co.uk<\/a> <\/div>\n<p> <\/li>\n<p> <\/p>\n<li class=\"flex items-start gap-2 mt-4\"> <i data-lucide=\"globe\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">Markets<\/span> <span>North America, EU, AU, MENA<\/span> <\/div>\n<p> <\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex flex-col md:flex-row justify-between items-center text-xs text-gray-500\"> <pee>© 2024 COLORDIAMONDS Manufacturing. All rights reserved.<\/pee> <\/p>\n<div class=\"flex space-x-6 mt-4 md:mt-0\"> <a href=\"#\" class=\"hover:text-white transition-colors\">Factory Audit Request<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">NDA Policy<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Export Compliance<\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> lucide.createIcons(); <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7035","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - LED Red Light Therapy Face Mask \u2013 FDA Cleared Skincare Device<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colordiamonds.co.uk\/de\/b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - 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