{"id":89,"date":"2025-12-01T15:23:14","date_gmt":"2025-12-01T15:23:14","guid":{"rendered":"https:\/\/colordiamonds.co.uk\/?page_id=89"},"modified":"2026-01-21T01:48:43","modified_gmt":"2026-01-21T01:48:43","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/colordiamonds.co.uk\/es\/returns-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”] Pol\u00edtica de devoluciones y reembolsos | COLORDIAMONDS<\/title><!-- [et_pb_line_break_holder] --> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] --> <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700;900&display=swap\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> :root {<!-- [et_pb_line_break_holder] --> --primary: #9a4848;<!-- [et_pb_line_break_holder] --> --text-main: #1f2937;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> body { font-family: 'Inter', sans-serif; }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 antialiased\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Brand Header --><!-- [et_pb_line_break_holder] --> <\/p>\n<header class=\"border-b border-gray-100 py-6\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center\"><!-- [et_pb_line_break_holder] --> <a href=\"index.html\" class=\"text-2xl font-black text-gray-900 tracking-tighter hover:opacity-80 transition\"><!-- [et_pb_line_break_holder] --> COLOR<span style=\"color: var(--primary);\">DIAMANTES<\/span><!-- [et_pb_line_break_holder] --> <\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Returns Policy Content --><!-- [et_pb_line_break_holder] --> <main class=\"max-w-3xl mx-auto px-4 py-16\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <\/p>\n<h1 class=\"text-3xl font-bold text-gray-900 mb-8 text-center\">Refunds & Returns Policy<\/h1>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"prose prose-slate max-w-none text-gray-600 leading-relaxed space-y-8\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Section 1 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Garant\u00eda de devoluci\u00f3n del dinero en 30 d\u00edas<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> We want you to love your Colordiamonds LED Mask. That’s why we offer a <strong>30 d\u00edas de prueba sin riesgo<\/strong>. Si no est\u00e1 completamente satisfecho con los resultados, puede devolver el aparato en un plazo de 30 d\u00edas a partir de la recepci\u00f3n del pedido y obtener el reembolso \u00edntegro del precio del producto.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 2 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Requisitos para las devoluciones<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\">Para poder realizar una devoluci\u00f3n, el art\u00edculo debe cumplir los siguientes criterios:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"list-disc pl-5 mt-2 space-y-1\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>La solicitud de devoluci\u00f3n se inicia en un plazo de 30 d\u00edas a partir de la entrega.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>El art\u00edculo est\u00e1 en su embalaje original, incluidos todos los accesorios (mando, cables, protecci\u00f3n ocular, caja).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>El art\u00edculo no est\u00e1 da\u00f1ado f\u00edsicamente por un uso indebido o un accidente.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Dispone de una prueba de compra v\u00e1lida (n\u00famero de pedido).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 3 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">C\u00f3mo iniciar una devoluci\u00f3n<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Para iniciar una devoluci\u00f3n, p\u00f3ngase en contacto con nuestro equipo de asistencia en <strong class=\"text-gray-800\">info@colordiamonds.co.uk<\/strong> con su n\u00famero de pedido y el motivo de la devoluci\u00f3n. Nuestro equipo revisar\u00e1 su solicitud y le proporcionar\u00e1 un n\u00famero de autorizaci\u00f3n de devoluci\u00f3n (RA) y la direcci\u00f3n de env\u00edo de devoluci\u00f3n m\u00e1s cercana.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> <em>No env\u00ede art\u00edculos de vuelta sin antes ponerse en contacto con nosotros, ya que es posible que no se procesen correctamente.<\/em><!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 4 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Proceso de reembolso<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Una vez recibida e inspeccionada su devoluci\u00f3n en nuestro almac\u00e9n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos la aprobaci\u00f3n o el rechazo de su devoluci\u00f3n.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Si se aprueba, se procesar\u00e1 el reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su m\u00e9todo de pago original en el plazo de un mes. <strong>5-10 d\u00edas laborables<\/strong>.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 5 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Art\u00edculos da\u00f1ados o defectuosos<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Si ha recibido un producto defectuoso o da\u00f1ado, p\u00f3ngase en contacto con nosotros inmediatamente (en las 48 horas siguientes a la entrega) en <strong>info@colordiamonds.co.uk<\/strong> con fotos o un v\u00eddeo del problema. Nos encargaremos de enviarte un repuesto gratuito lo antes posible.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Adem\u00e1s, nuestros productos <strong>1 a\u00f1o de garant\u00eda<\/strong> que cubren los defectos de fabricaci\u00f3n.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 6 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Gastos de devoluci\u00f3n<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> En el caso de devoluciones voluntarias (por ejemplo, cambio de opini\u00f3n), el cliente es responsable de pagar los gastos de env\u00edo de la devoluci\u00f3n. Los gastos de env\u00edo no son reembolsables. Recomendamos encarecidamente utilizar un servicio de env\u00edo con seguimiento, ya que no podemos garantizar que recibamos el art\u00edculo devuelto.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Si la devoluci\u00f3n se debe a un error nuestro (env\u00edo de un art\u00edculo equivocado, producto defectuoso), correremos con los gastos de env\u00edo de la devoluci\u00f3n.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Footer --><!-- [et_pb_line_break_holder] --> <\/p>\n<footer class=\"border-t border-gray-100 py-8 mt-8\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center text-sm text-gray-400\"><!-- [et_pb_line_break_holder] --> 2025 COLORDIAMONDS.<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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