Assistance apr\u00e8s-vente B2B : Masques LED, panneaux th\u00e9rapeutiques, syst\u00e8mes PDT, bonnets de croissance capillaire, masques pour les yeux, appareils portatifs et ceintures th\u00e9rapeutiques<\/title>  <meta name=\"description\" content=\"COLORDIAMONDS fournit une assistance apr\u00e8s-vente B2B compl\u00e8te, une garantie mondiale et un traitement RMA pour les commandes en gros de masques faciaux LED, de panneaux th\u00e9rapeutiques, de syst\u00e8mes PDT, de bonnets de croissance capillaire, de masques pour les yeux, d'appareils portatifs de beaut\u00e9 et de ceintures th\u00e9rapeutiques.\">   <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>  <script src=\"https:\/\/unpkg.com\/lucide@latest\"><\/script>  <script> tailwind.config = { theme: { extend: { colors: { brand: { 50: '#f0f9ff', 100: '#e0f2fe', 500: '#0ea5e9', 600: '#0284c7', 900: '#0c4a6e', } } } } } <\/script><\/head><body class=\"font-sans text-gray-800 bg-gray-50 antialiased selection:bg-brand-500 selection:text-white\">  <\/p>\n<header class=\"bg-white shadow-sm sticky top-0 z-50\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"flex justify-between items-center h-20\">  <\/p>\n<div class=\"flex items-center gap-2\"> <i data-lucide=\"gem\" class=\"w-8 h-8 text-brand-600\"><\/i> <span class=\"font-bold text-2xl tracking-tight text-gray-900\">COLORDIAMONDS<\/span> <\/div>\n<p>   <\/p>\n<nav class=\"hidden md:flex space-x-8\"> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Accueil de l'entreprise<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Catalogue B2B<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">R&D Center<\/a> <a href=\"#support\" class=\"text-brand-600 font-bold border-b-2 border-brand-600 pb-1\">Support apr\u00e8s-vente<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Contact Usine<\/a> <\/nav>\n<p>  <\/p>\n<div class=\"hidden md:flex items-center gap-2\"> <i data-lucide=\"mail\" class=\"w-5 h-5 text-gray-500\"><\/i> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-sm font-semibold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/header>\n<p>  <\/p>\n<section class=\"bg-brand-900 text-white py-24 relative overflow-hidden\"> <\/p>\n<div class=\"absolute inset-0 opacity-10 pointer-events-none grid grid-cols-6 gap-8 p-8 transform -rotate-2 scale-110\"> <i data-lucide=\"headset\" class=\"w-24 h-24\"><\/i><i data-lucide=\"wrench\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"shield\" class=\"w-24 h-24\"><\/i><i data-lucide=\"repeat\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"settings\" class=\"w-24 h-24\"><\/i><i data-lucide=\"package-open\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"book-open\" class=\"w-24 h-24\"><\/i><i data-lucide=\"truck\" class=\"w-24 h-24\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 relative z-10 text-center\"> <span class=\"inline-flex items-center gap-2 px-4 py-2 rounded-full bg-brand-800 text-brand-100 text-xs font-bold tracking-widest uppercase mb-8\"> <i data-lucide=\"handshake\" class=\"w-4 h-4\"><\/i> Partenariat B2B \u00e0 vie <\/span> <\/p>\n<h1 class=\"text-4xl md:text-6xl font-extrabold tracking-tight mb-6\"> Global complet <!\u2013- [et_pb_br_holder] -\u2013> <span class=\"text-brand-500\">Support apr\u00e8s-vente<\/span> <\/h1>\n<p> <pee class=\"mt-4 max-w-3xl mx-auto text-lg md:text-xl text-gray-300 leading-relaxed mb-10\"> Delivering the product is only the beginning of our commitment. COLORDIAMONDS provides an enterprise-grade after-sales ecosystem designed to protect your brand’s reputation, minimize retail downtime, and ensure seamless technical operations worldwide. <\/pee> <\/p>\n<div class=\"flex flex-col sm:flex-row justify-center gap-4 mt-8\"> <a href=\"#rma-process\" class=\"inline-flex items-center justify-center gap-2 bg-brand-500 hover:bg-brand-600 text-white px-8 py-4 rounded-lg font-bold transition-all shadow-lg\"> <i data-lucide=\"settings-2\" class=\"w-5 h-5\"><\/i> Voir la proc\u00e9dure RMA <\/a> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"inline-flex items-center justify-center gap-2 bg-transparent border border-brand-500 text-brand-400 hover:bg-brand-800 px-8 py-4 rounded-lg font-bold transition-all\"> <i data-lucide=\"headset\" class=\"w-5 h-5\"><\/i> Contacter l'\u00e9quipe d'assistance <\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"support\" class=\"py-24 bg-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-20\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">L'\u00e9cosyst\u00e8me de soutien aux entreprises<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-3xl mx-auto\"> Nous \u00e9liminons les frustrations typiques de la fabrication \u00e0 l'\u00e9tranger. Notre structure de soutien est sp\u00e9cialement con\u00e7ue pour les distributeurs, les propri\u00e9taires de cliniques et les marques de commerce \u00e9lectronique qui g\u00e8rent des volumes importants. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-12\">  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"package-plus\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Politique de pi\u00e8ces d\u00e9tach\u00e9es FOC<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Pour que vos clients ne subissent aucun temps d'arr\u00eat, nous fournissons automatiquement et gratuitement des pi\u00e8ces de rechange de 1% \u00e0 2%, telles que des contr\u00f4leurs de circuits imprim\u00e9s, des adaptateurs d'alimentation et des bracelets en silicone, pour toute commande en gros sup\u00e9rieure \u00e0 1 000 unit\u00e9s. Cela permet \u00e0 votre \u00e9quipe de service locale de g\u00e9rer instantan\u00e9ment les remplacements mineurs. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Garantie standard de 12 \u00e0 24 mois<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Nous nous portons garants de notre ing\u00e9nierie. Tous les masques LED, ceintures th\u00e9rapeutiques et appareils portatifs b\u00e9n\u00e9ficient d'une garantie standard de 12 mois du fabricant. Les \u00e9quipements cliniques professionnels, tels que nos syst\u00e8mes PDT \u00e0 grande \u00e9chelle et nos panneaux th\u00e9rapeutiques, b\u00e9n\u00e9ficient d'une garantie \u00e9tendue de 24 mois contre tout d\u00e9faut technique ou mat\u00e9riel. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"book-open\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Technical Training & Assets<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Nous \u00e9quipons vos \u00e9quipes de vente et d'assistance pour qu'elles r\u00e9ussissent. Une fois la commande termin\u00e9e, nous fournissons des ressources num\u00e9riques compl\u00e8tes, notamment des diagrammes de d\u00e9montage haute r\u00e9solution, des didacticiels vid\u00e9o de d\u00e9pannage, des manuels d'utilisation d\u00e9taill\u00e9s (dans votre langue cible) et des donn\u00e9es d'irradiation clinique (mW\/cm\u00b2) pour \u00e9tayer vos affirmations marketing. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"refresh-cw\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Firmware & App Maintenance<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Pour les appareils de phototh\u00e9rapie intelligents utilisant la connectivit\u00e9 Bluetooth ou Wi-Fi, notre \u00e9quipe d'ing\u00e9nierie logicielle assure une maintenance continue. Nous proposons des mises \u00e0 jour OTA (Over-The-Air) du micrologiciel pour corriger les bogues, am\u00e9liorer les syst\u00e8mes de gestion de la batterie (BMS) et mettre \u00e0 jour les interfaces des applications compagnons pour assurer une compatibilit\u00e9 \u00e0 long terme avec les nouvelles versions iOS\/Android. <\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"rma-process\" class=\"py-24 bg-gray-50 border-y border-gray-200\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-16\"> <span class=\"text-brand-600 font-bold tracking-wider uppercase text-sm mb-2 block\">Efficiency & Transparency<\/span> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">Proc\u00e9dure RMA simplifi\u00e9e<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-2xl mx-auto\"> Notre processus d'autorisation de retour de marchandises (RMA) est hautement num\u00e9ris\u00e9. Nous utilisons le suivi des num\u00e9ros de s\u00e9rie (SN) pour identifier rapidement les lots de production et d\u00e9ployer rapidement des solutions sans vous obliger \u00e0 renvoyer imm\u00e9diatement des unit\u00e9s individuelles \u00e0 l'usine. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"relative\">  <\/p>\n<div class=\"hidden lg:block absolute left-1\/2 transform -translate-x-1\/2 w-1 h-full bg-gray-300 border-dashed border-l-2\"><\/div>\n<p> <\/p>\n<div class=\"space-y-12\">  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 1 : Signalement des d\u00e9fauts<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Submit a ticket to your dedicated account manager including the device’s Serial Number (SN), a brief description of the issue, and a short video or photo demonstrating the defect. No physical return is needed at this stage.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 1 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 2 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 2 : Diagnostic technique<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Notre \u00e9quipe technique et d'assurance qualit\u00e9 analysera les images dans les 24 \u00e0 48 heures. \u00c0 l'aide du SN, nous retra\u00e7ons le lot de fabrication exact, les journaux de contr\u00f4le qualit\u00e9 et les fournisseurs de composants afin de d\u00e9terminer s'il s'agit d'un incident isol\u00e9 ou d'une vuln\u00e9rabilit\u00e9 li\u00e9e au lot.<\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 3 : D\u00e9ploiement de la solution<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">S'il est confirm\u00e9 qu'il s'agit d'un d\u00e9faut de fabrication couvert par la garantie, nous autoriserons imm\u00e9diatement une solution. Cela implique g\u00e9n\u00e9ralement l'envoi de pi\u00e8ces de rechange (si elles peuvent \u00eatre r\u00e9par\u00e9es localement par votre \u00e9quipe) ou le cr\u00e9dit de la valeur d'une unit\u00e9 de remplacement flambant neuve sur votre prochain envoi en vrac.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 3 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 4 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 4 : Am\u00e9lioration continue (CAPA)<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">We implement a Corrective and Preventive Action (CAPA) protocol. The defect data is fed directly back to our R&D and assembly floor to update SOPs, ensuring the specific issue is permanently eliminated in all future production runs.<\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-brand-900 text-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 lg:grid-cols-2 gap-16 items-center\"> <\/p>\n<div> <\/p>\n<h2 class=\"text-3xl font-bold sm:text-4xl mb-6\">Champ d'application de la garantie<\/h2>\n<p> <pee class=\"text-gray-300 text-lg mb-6 leading-relaxed\"> La transparence est essentielle dans les partenariats interentreprises. Nous d\u00e9finissons clairement l'\u00e9tendue de notre garantie de fabrication afin de garantir des op\u00e9rations sans heurts et des attentes claires. <\/pee>  <\/p>\n<div class=\"mb-6\"> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"check-circle\" class=\"w-5 h-5 text-green-400\"><\/i> Ce qui est couvert :<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>- Diodes LED mortes ou longueur d'onde de sortie incoh\u00e9rente.<\/li>\n<p> <\/p>\n<li>- D\u00e9faillances des circuits imprim\u00e9s internes, minuteries d\u00e9fectueuses ou dysfonctionnements du contr\u00f4leur.<\/li>\n<p> <\/p>\n<li>- D\u00e9gradation pr\u00e9matur\u00e9e de la batterie (moins de 60% de charge dans les 6 mois).<\/li>\n<p> <\/p>\n<li>- D\u00e9fauts structurels provenant du processus de moulage ou d'assemblage.<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"x-circle\" class=\"w-5 h-5 text-red-400\"><\/i> Ce qui n'est pas couvert :<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>- Les dommages caus\u00e9s par un envoi au d\u00e9tail inappropri\u00e9, une chute ou une mauvaise manipulation de la part de l'utilisateur final.<\/li>\n<p> <\/p>\n<li>- les dommages caus\u00e9s par l'eau (\u00e0 moins que l'appareil en question ne soit \u00e9tanche selon la norme IP67+).<\/li>\n<p> <\/p>\n<li>- D\u00e9sassemblage ou modification non autoris\u00e9s par l'utilisateur final.<\/li>\n<p> <\/p>\n<li>- L'usure normale des composants esth\u00e9tiques (par exemple, le jaunissement du silicone apr\u00e8s des ann\u00e9es d'utilisation).<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>   <\/p>\n<div class=\"bg-brand-800 p-8 rounded-2xl border border-brand-700\"> <i data-lucide=\"users\" class=\"w-12 h-12 text-brand-300 mb-6\"><\/i> <\/p>\n<h3 class=\"text-2xl font-bold text-white mb-4\">Bureaux d'assistance B2B d\u00e9di\u00e9s<\/h3>\n<p> <pee class=\"text-gray-300 mb-8 text-sm leading-relaxed\"> Une \u00e9quipe d'assistance bilingue (anglais\/mandarin) est affect\u00e9e \u00e0 chaque compte d'entreprise, ce qui garantit l'absence de barri\u00e8res de communication lors de la traduction de probl\u00e8mes techniques complexes \u00e0 nos ing\u00e9nieurs d'usine. <\/pee> <\/p>\n<div class=\"space-y-4\"> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Temps de r\u00e9ponse<\/span> <span class=\"text-white\">< 12 heures<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Examen de l'ing\u00e9nierie<\/span> <span class=\"text-white\">24 – 48 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Remplacement du dispatching<\/span> <span class=\"text-white\">Prochain envoi en vrac<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-gray-100 text-center border-b border-gray-200\"> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\"> <i data-lucide=\"life-buoy\" class=\"w-16 h-16 text-brand-600 mx-auto mb-6\"><\/i> <\/p>\n<h2 class=\"text-4xl font-extrabold text-gray-900 mb-6\">Besoin d'une assistance technique imm\u00e9diate ?<\/h2>\n<p> <pee class=\"text-xl text-gray-600 mb-10\"> Si vous \u00eates un distributeur existant ou un partenaire grossiste et que vous rencontrez un probl\u00e8me technique avec un lot sp\u00e9cifique, veuillez contacter directement notre \u00e9quipe d'ing\u00e9nieurs apr\u00e8s-vente. <\/pee>  <\/p>\n<div class=\"bg-white inline-block p-2 rounded-full shadow-lg border border-gray-200 mb-8\"> <\/p>\n<div class=\"flex items-center gap-4 px-8 py-5\"> <\/p>\n<div class=\"bg-brand-50 p-3 rounded-full\"> <i data-lucide=\"mail\" class=\"w-6 h-6 text-brand-600\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"text-left\"> <\/p>\n<div class=\"text-sm text-gray-500 font-medium uppercase tracking-wider mb-1\">Bureau d'assistance mondial<\/div>\n<p> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-2xl font-bold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <pee class=\"text-sm text-gray-500\">Veuillez inclure votre num\u00e9ro de facture et le num\u00e9ro de produit dans votre courriel pour un traitement plus rapide.<\/pee> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-black text-gray-400 py-16 text-sm\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-5 gap-8 mb-12 border-b border-gray-800 pb-12\">  <\/p>\n<div class=\"lg:col-span-2\"> <\/p>\n<div class=\"flex items-center gap-2 mb-6\"> <i data-lucide=\"gem\" class=\"w-6 h-6 text-white\"><\/i> <span class=\"font-bold text-xl text-white tracking-tight\">COLORDIAMONDS<\/span> <\/div>\n<p> <pee class=\"leading-relaxed mb-6 max-w-sm\"> Fabricant OEM\/ODM de premier plan, sp\u00e9cialis\u00e9 dans les dispositifs de th\u00e9rapie par lumi\u00e8re rouge LED et les syst\u00e8mes cliniques de qualit\u00e9 export. Nous fournissons des solutions de cha\u00eene d'approvisionnement cl\u00e9s en main pour des marques mondiales dans les domaines de la m\u00e9decine et de la beaut\u00e9. <\/pee> <\/p>\n<div class=\"flex gap-4\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-500\" title=\"ISO 13485\"><\/i> <i data-lucide=\"file-check-2\" class=\"w-8 h-8 text-brand-500\" title=\"Conforme \u00e0 la FDA\"><\/i> <i data-lucide=\"award\" class=\"w-8 h-8 text-brand-500\" title=\"Certifi\u00e9 CE\"><\/i> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Conditions d'exportation<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"anchor\" class=\"w-4 h-4 text-gray-500\"><\/i> Incoterms : FOB, CIF, EXW<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"credit-card\" class=\"w-4 h-4 text-gray-500\"><\/i> Paiement : T\/T, L\/C<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"timer\" class=\"w-4 h-4 text-gray-500\"><\/i> D\u00e9lai de livraison : 25-35 jours<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"ship\" class=\"w-4 h-4 text-gray-500\"><\/i> Exp\u00e9dition : Fret maritime\/a\u00e9rien<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Capacit\u00e9s<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Services OEM\/ODM<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Conception de circuits imprim\u00e9s sur mesure<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Label priv\u00e9<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Soutien \u00e0 l'exp\u00e9dition directe<\/a><\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Ventes mondiales<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-start gap-2\"> <i data-lucide=\"mail\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">Appels d'offres et commandes<\/span> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-white hover:text-brand-400 transition-colors\">info@colordiamonds.co.uk<\/a> <\/div>\n<p> <\/li>\n<p> <\/p>\n<li class=\"flex items-start gap-2 mt-4\"> <i data-lucide=\"globe\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">March\u00e9s<\/span> <span>Am\u00e9rique du Nord, UE, UA, MENA<\/span> <\/div>\n<p> <\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex flex-col md:flex-row justify-between items-center text-xs text-gray-500\"> <pee>2024 COLORDIAMONDS Manufacturing. Tous droits r\u00e9serv\u00e9s.<\/pee> <\/p>\n<div class=\"flex space-x-6 mt-4 md:mt-0\"> <a href=\"#\" class=\"hover:text-white transition-colors\">Demande d'audit d'usine<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Politique de la NDA<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Conformit\u00e9 des exportations<\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> lucide.createIcons(); <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7035","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - LED Red Light Therapy Face Mask \u2013 FDA Cleared Skincare Device<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colordiamonds.co.uk\/fr\/b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - 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{"id":7035,"date":"2026-05-04T02:53:29","date_gmt":"2026-05-04T02:53:29","guid":{"rendered":"https:\/\/colordiamonds.co.uk\/?page_id=7035"},"modified":"2026-05-04T02:55:03","modified_gmt":"2026-05-04T02:55:03","slug":"b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts","status":"publish","type":"page","link":"https:\/\/colordiamonds.co.uk\/fr\/b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts\/","title":{"rendered":"Soutien apr\u00e8s-vente B2B : Masques faciaux, masques oculaires, appareils portatifs et ceintures th\u00e9rapeutiques \u00e0 LED"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” theme_builder_area=”post_content” _builder_version=”4.27.6″ _module_preset=”default”][et_pb_fullwidth_code _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″] Assistance apr\u00e8s-vente B2B : Masques LED, panneaux th\u00e9rapeutiques, syst\u00e8mes PDT, bonnets de croissance capillaire, masques pour les yeux, appareils portatifs et ceintures th\u00e9rapeutiques<\/title>  <meta name=\"description\" content=\"COLORDIAMONDS fournit une assistance apr\u00e8s-vente B2B compl\u00e8te, une garantie mondiale et un traitement RMA pour les commandes en gros de masques faciaux LED, de panneaux th\u00e9rapeutiques, de syst\u00e8mes PDT, de bonnets de croissance capillaire, de masques pour les yeux, d'appareils portatifs de beaut\u00e9 et de ceintures th\u00e9rapeutiques.\">   <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>  <script src=\"https:\/\/unpkg.com\/lucide@latest\"><\/script>  <script> tailwind.config = { theme: { extend: { colors: { brand: { 50: '#f0f9ff', 100: '#e0f2fe', 500: '#0ea5e9', 600: '#0284c7', 900: '#0c4a6e', } } } } } <\/script><\/head><body class=\"font-sans text-gray-800 bg-gray-50 antialiased selection:bg-brand-500 selection:text-white\">  <\/p>\n<header class=\"bg-white shadow-sm sticky top-0 z-50\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"flex justify-between items-center h-20\">  <\/p>\n<div class=\"flex items-center gap-2\"> <i data-lucide=\"gem\" class=\"w-8 h-8 text-brand-600\"><\/i> <span class=\"font-bold text-2xl tracking-tight text-gray-900\">COLORDIAMONDS<\/span> <\/div>\n<p>   <\/p>\n<nav class=\"hidden md:flex space-x-8\"> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Accueil de l'entreprise<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Catalogue B2B<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">R&D Center<\/a> <a href=\"#support\" class=\"text-brand-600 font-bold border-b-2 border-brand-600 pb-1\">Support apr\u00e8s-vente<\/a> <a href=\"#\" class=\"text-gray-600 hover:text-brand-600 font-medium transition-colors\">Contact Usine<\/a> <\/nav>\n<p>  <\/p>\n<div class=\"hidden md:flex items-center gap-2\"> <i data-lucide=\"mail\" class=\"w-5 h-5 text-gray-500\"><\/i> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-sm font-semibold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/header>\n<p>  <\/p>\n<section class=\"bg-brand-900 text-white py-24 relative overflow-hidden\"> <\/p>\n<div class=\"absolute inset-0 opacity-10 pointer-events-none grid grid-cols-6 gap-8 p-8 transform -rotate-2 scale-110\"> <i data-lucide=\"headset\" class=\"w-24 h-24\"><\/i><i data-lucide=\"wrench\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"shield\" class=\"w-24 h-24\"><\/i><i data-lucide=\"repeat\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"settings\" class=\"w-24 h-24\"><\/i><i data-lucide=\"package-open\" class=\"w-24 h-24\"><\/i> <i data-lucide=\"book-open\" class=\"w-24 h-24\"><\/i><i data-lucide=\"truck\" class=\"w-24 h-24\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 relative z-10 text-center\"> <span class=\"inline-flex items-center gap-2 px-4 py-2 rounded-full bg-brand-800 text-brand-100 text-xs font-bold tracking-widest uppercase mb-8\"> <i data-lucide=\"handshake\" class=\"w-4 h-4\"><\/i> Partenariat B2B \u00e0 vie <\/span> <\/p>\n<h1 class=\"text-4xl md:text-6xl font-extrabold tracking-tight mb-6\"> Global complet <!\u2013- [et_pb_br_holder] -\u2013> <span class=\"text-brand-500\">Support apr\u00e8s-vente<\/span> <\/h1>\n<p> <pee class=\"mt-4 max-w-3xl mx-auto text-lg md:text-xl text-gray-300 leading-relaxed mb-10\"> Delivering the product is only the beginning of our commitment. COLORDIAMONDS provides an enterprise-grade after-sales ecosystem designed to protect your brand’s reputation, minimize retail downtime, and ensure seamless technical operations worldwide. <\/pee> <\/p>\n<div class=\"flex flex-col sm:flex-row justify-center gap-4 mt-8\"> <a href=\"#rma-process\" class=\"inline-flex items-center justify-center gap-2 bg-brand-500 hover:bg-brand-600 text-white px-8 py-4 rounded-lg font-bold transition-all shadow-lg\"> <i data-lucide=\"settings-2\" class=\"w-5 h-5\"><\/i> Voir la proc\u00e9dure RMA <\/a> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"inline-flex items-center justify-center gap-2 bg-transparent border border-brand-500 text-brand-400 hover:bg-brand-800 px-8 py-4 rounded-lg font-bold transition-all\"> <i data-lucide=\"headset\" class=\"w-5 h-5\"><\/i> Contacter l'\u00e9quipe d'assistance <\/a> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"support\" class=\"py-24 bg-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-20\"> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">L'\u00e9cosyst\u00e8me de soutien aux entreprises<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-3xl mx-auto\"> Nous \u00e9liminons les frustrations typiques de la fabrication \u00e0 l'\u00e9tranger. Notre structure de soutien est sp\u00e9cialement con\u00e7ue pour les distributeurs, les propri\u00e9taires de cliniques et les marques de commerce \u00e9lectronique qui g\u00e8rent des volumes importants. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-12\">  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"package-plus\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Politique de pi\u00e8ces d\u00e9tach\u00e9es FOC<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Pour que vos clients ne subissent aucun temps d'arr\u00eat, nous fournissons automatiquement et gratuitement des pi\u00e8ces de rechange de 1% \u00e0 2%, telles que des contr\u00f4leurs de circuits imprim\u00e9s, des adaptateurs d'alimentation et des bracelets en silicone, pour toute commande en gros sup\u00e9rieure \u00e0 1 000 unit\u00e9s. Cela permet \u00e0 votre \u00e9quipe de service locale de g\u00e9rer instantan\u00e9ment les remplacements mineurs. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Garantie standard de 12 \u00e0 24 mois<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Nous nous portons garants de notre ing\u00e9nierie. Tous les masques LED, ceintures th\u00e9rapeutiques et appareils portatifs b\u00e9n\u00e9ficient d'une garantie standard de 12 mois du fabricant. Les \u00e9quipements cliniques professionnels, tels que nos syst\u00e8mes PDT \u00e0 grande \u00e9chelle et nos panneaux th\u00e9rapeutiques, b\u00e9n\u00e9ficient d'une garantie \u00e9tendue de 24 mois contre tout d\u00e9faut technique ou mat\u00e9riel. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"book-open\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Technical Training & Assets<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Nous \u00e9quipons vos \u00e9quipes de vente et d'assistance pour qu'elles r\u00e9ussissent. Une fois la commande termin\u00e9e, nous fournissons des ressources num\u00e9riques compl\u00e8tes, notamment des diagrammes de d\u00e9montage haute r\u00e9solution, des didacticiels vid\u00e9o de d\u00e9pannage, des manuels d'utilisation d\u00e9taill\u00e9s (dans votre langue cible) et des donn\u00e9es d'irradiation clinique (mW\/cm\u00b2) pour \u00e9tayer vos affirmations marketing. <\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex gap-6 items-start group\"> <\/p>\n<div class=\"flex-shrink-0 w-16 h-16 bg-brand-50 rounded-2xl flex items-center justify-center border border-brand-100 group-hover:bg-brand-500 transition-colors duration-300\"> <i data-lucide=\"refresh-cw\" class=\"w-8 h-8 text-brand-600 group-hover:text-white transition-colors\"><\/i> <\/div>\n<p> <\/p>\n<div> <\/p>\n<h3 class=\"text-2xl font-bold text-gray-900 mb-3\">Firmware & App Maintenance<\/h3>\n<p> <pee class=\"text-gray-600 leading-relaxed text-sm\"> Pour les appareils de phototh\u00e9rapie intelligents utilisant la connectivit\u00e9 Bluetooth ou Wi-Fi, notre \u00e9quipe d'ing\u00e9nierie logicielle assure une maintenance continue. Nous proposons des mises \u00e0 jour OTA (Over-The-Air) du micrologiciel pour corriger les bogues, am\u00e9liorer les syst\u00e8mes de gestion de la batterie (BMS) et mettre \u00e0 jour les interfaces des applications compagnons pour assurer une compatibilit\u00e9 \u00e0 long terme avec les nouvelles versions iOS\/Android. <\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section id=\"rma-process\" class=\"py-24 bg-gray-50 border-y border-gray-200\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"text-center mb-16\"> <span class=\"text-brand-600 font-bold tracking-wider uppercase text-sm mb-2 block\">Efficiency & Transparency<\/span> <\/p>\n<h2 class=\"text-3xl font-bold text-gray-900 sm:text-4xl\">Proc\u00e9dure RMA simplifi\u00e9e<\/h2>\n<p> <pee class=\"mt-4 text-lg text-gray-600 max-w-2xl mx-auto\"> Notre processus d'autorisation de retour de marchandises (RMA) est hautement num\u00e9ris\u00e9. Nous utilisons le suivi des num\u00e9ros de s\u00e9rie (SN) pour identifier rapidement les lots de production et d\u00e9ployer rapidement des solutions sans vous obliger \u00e0 renvoyer imm\u00e9diatement des unit\u00e9s individuelles \u00e0 l'usine. <\/pee> <\/div>\n<p> <\/p>\n<div class=\"relative\">  <\/p>\n<div class=\"hidden lg:block absolute left-1\/2 transform -translate-x-1\/2 w-1 h-full bg-gray-300 border-dashed border-l-2\"><\/div>\n<p> <\/p>\n<div class=\"space-y-12\">  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 1 : Signalement des d\u00e9fauts<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Submit a ticket to your dedicated account manager including the device’s Serial Number (SN), a brief description of the issue, and a short video or photo demonstrating the defect. No physical return is needed at this stage.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 1 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 2 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 2 : Diagnostic technique<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">Notre \u00e9quipe technique et d'assurance qualit\u00e9 analysera les images dans les 24 \u00e0 48 heures. \u00c0 l'aide du SN, nous retra\u00e7ons le lot de fabrication exact, les journaux de contr\u00f4le qualit\u00e9 et les fournisseurs de composants afin de d\u00e9terminer s'il s'agit d'un incident isol\u00e9 ou d'une vuln\u00e9rabilit\u00e9 li\u00e9e au lot.<\/pee> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-right mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 3 : D\u00e9ploiement de la solution<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">S'il est confirm\u00e9 qu'il s'agit d'un d\u00e9faut de fabrication couvert par la garantie, nous autoriserons imm\u00e9diatement une solution. Cela implique g\u00e9n\u00e9ralement l'envoi de pi\u00e8ces de rechange (si elles peuvent \u00eatre r\u00e9par\u00e9es localement par votre \u00e9quipe) ou le cr\u00e9dit de la valeur d'une unit\u00e9 de remplacement flambant neuve sur votre prochain envoi en vrac.<\/pee> <\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 3 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12\"><\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"relative flex flex-col lg:flex-row items-center justify-between\"> <\/p>\n<div class=\"lg:w-5\/12 hidden lg:block\"><\/div>\n<p> <\/p>\n<div class=\"z-10 flex items-center justify-center w-12 h-12 bg-white text-brand-600 rounded-full border-4 border-brand-100 shadow-sm mb-6 lg:mb-0 font-bold text-lg\"> 4 <\/div>\n<p> <\/p>\n<div class=\"lg:w-5\/12 text-center lg:text-left mb-6 lg:mb-0\"> <\/p>\n<h4 class=\"text-xl font-bold text-gray-900 mb-2\">\u00c9tape 4 : Am\u00e9lioration continue (CAPA)<\/h4>\n<p> <pee class=\"text-gray-600 text-sm\">We implement a Corrective and Preventive Action (CAPA) protocol. The defect data is fed directly back to our R&D and assembly floor to update SOPs, ensuring the specific issue is permanently eliminated in all future production runs.<\/pee> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-brand-900 text-white\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 lg:grid-cols-2 gap-16 items-center\"> <\/p>\n<div> <\/p>\n<h2 class=\"text-3xl font-bold sm:text-4xl mb-6\">Champ d'application de la garantie<\/h2>\n<p> <pee class=\"text-gray-300 text-lg mb-6 leading-relaxed\"> La transparence est essentielle dans les partenariats interentreprises. Nous d\u00e9finissons clairement l'\u00e9tendue de notre garantie de fabrication afin de garantir des op\u00e9rations sans heurts et des attentes claires. <\/pee>  <\/p>\n<div class=\"mb-6\"> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"check-circle\" class=\"w-5 h-5 text-green-400\"><\/i> Ce qui est couvert :<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>- Diodes LED mortes ou longueur d'onde de sortie incoh\u00e9rente.<\/li>\n<p> <\/p>\n<li>- D\u00e9faillances des circuits imprim\u00e9s internes, minuteries d\u00e9fectueuses ou dysfonctionnements du contr\u00f4leur.<\/li>\n<p> <\/p>\n<li>- D\u00e9gradation pr\u00e9matur\u00e9e de la batterie (moins de 60% de charge dans les 6 mois).<\/li>\n<p> <\/p>\n<li>- D\u00e9fauts structurels provenant du processus de moulage ou d'assemblage.<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-xl font-bold text-white mb-3 flex items-center gap-2\"><i data-lucide=\"x-circle\" class=\"w-5 h-5 text-red-400\"><\/i> Ce qui n'est pas couvert :<\/h4>\n<p> <\/p>\n<ul class=\"space-y-2 text-gray-300 text-sm\"> <\/p>\n<li>- Les dommages caus\u00e9s par un envoi au d\u00e9tail inappropri\u00e9, une chute ou une mauvaise manipulation de la part de l'utilisateur final.<\/li>\n<p> <\/p>\n<li>- les dommages caus\u00e9s par l'eau (\u00e0 moins que l'appareil en question ne soit \u00e9tanche selon la norme IP67+).<\/li>\n<p> <\/p>\n<li>- D\u00e9sassemblage ou modification non autoris\u00e9s par l'utilisateur final.<\/li>\n<p> <\/p>\n<li>- L'usure normale des composants esth\u00e9tiques (par exemple, le jaunissement du silicone apr\u00e8s des ann\u00e9es d'utilisation).<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>   <\/p>\n<div class=\"bg-brand-800 p-8 rounded-2xl border border-brand-700\"> <i data-lucide=\"users\" class=\"w-12 h-12 text-brand-300 mb-6\"><\/i> <\/p>\n<h3 class=\"text-2xl font-bold text-white mb-4\">Bureaux d'assistance B2B d\u00e9di\u00e9s<\/h3>\n<p> <pee class=\"text-gray-300 mb-8 text-sm leading-relaxed\"> Une \u00e9quipe d'assistance bilingue (anglais\/mandarin) est affect\u00e9e \u00e0 chaque compte d'entreprise, ce qui garantit l'absence de barri\u00e8res de communication lors de la traduction de probl\u00e8mes techniques complexes \u00e0 nos ing\u00e9nieurs d'usine. <\/pee> <\/p>\n<div class=\"space-y-4\"> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Temps de r\u00e9ponse<\/span> <span class=\"text-white\">< 12 heures<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Examen de l'ing\u00e9nierie<\/span> <span class=\"text-white\">24 – 48 Hours<\/span> <\/div>\n<p> <\/p>\n<div class=\"flex items-center justify-between p-4 bg-brand-900 rounded-lg border border-brand-600\"> <span class=\"font-bold text-brand-100\">Remplacement du dispatching<\/span> <span class=\"text-white\">Prochain envoi en vrac<\/span> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<section class=\"py-24 bg-gray-100 text-center border-b border-gray-200\"> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 sm:px-6 lg:px-8\"> <i data-lucide=\"life-buoy\" class=\"w-16 h-16 text-brand-600 mx-auto mb-6\"><\/i> <\/p>\n<h2 class=\"text-4xl font-extrabold text-gray-900 mb-6\">Besoin d'une assistance technique imm\u00e9diate ?<\/h2>\n<p> <pee class=\"text-xl text-gray-600 mb-10\"> Si vous \u00eates un distributeur existant ou un partenaire grossiste et que vous rencontrez un probl\u00e8me technique avec un lot sp\u00e9cifique, veuillez contacter directement notre \u00e9quipe d'ing\u00e9nieurs apr\u00e8s-vente. <\/pee>  <\/p>\n<div class=\"bg-white inline-block p-2 rounded-full shadow-lg border border-gray-200 mb-8\"> <\/p>\n<div class=\"flex items-center gap-4 px-8 py-5\"> <\/p>\n<div class=\"bg-brand-50 p-3 rounded-full\"> <i data-lucide=\"mail\" class=\"w-6 h-6 text-brand-600\"><\/i> <\/div>\n<p> <\/p>\n<div class=\"text-left\"> <\/p>\n<div class=\"text-sm text-gray-500 font-medium uppercase tracking-wider mb-1\">Bureau d'assistance mondial<\/div>\n<p> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-2xl font-bold text-gray-900 hover:text-brand-600 transition-colors\"> info@colordiamonds.co.uk <\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <pee class=\"text-sm text-gray-500\">Veuillez inclure votre num\u00e9ro de facture et le num\u00e9ro de produit dans votre courriel pour un traitement plus rapide.<\/pee> <\/div>\n<p> <\/section>\n<p>  <\/p>\n<footer class=\"bg-black text-gray-400 py-16 text-sm\"> <\/p>\n<div class=\"max-w-7xl mx-auto px-4 sm:px-6 lg:px-8\"> <\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-5 gap-8 mb-12 border-b border-gray-800 pb-12\">  <\/p>\n<div class=\"lg:col-span-2\"> <\/p>\n<div class=\"flex items-center gap-2 mb-6\"> <i data-lucide=\"gem\" class=\"w-6 h-6 text-white\"><\/i> <span class=\"font-bold text-xl text-white tracking-tight\">COLORDIAMONDS<\/span> <\/div>\n<p> <pee class=\"leading-relaxed mb-6 max-w-sm\"> Fabricant OEM\/ODM de premier plan, sp\u00e9cialis\u00e9 dans les dispositifs de th\u00e9rapie par lumi\u00e8re rouge LED et les syst\u00e8mes cliniques de qualit\u00e9 export. Nous fournissons des solutions de cha\u00eene d'approvisionnement cl\u00e9s en main pour des marques mondiales dans les domaines de la m\u00e9decine et de la beaut\u00e9. <\/pee> <\/p>\n<div class=\"flex gap-4\"> <i data-lucide=\"shield-check\" class=\"w-8 h-8 text-brand-500\" title=\"ISO 13485\"><\/i> <i data-lucide=\"file-check-2\" class=\"w-8 h-8 text-brand-500\" title=\"Conforme \u00e0 la FDA\"><\/i> <i data-lucide=\"award\" class=\"w-8 h-8 text-brand-500\" title=\"Certifi\u00e9 CE\"><\/i> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Conditions d'exportation<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"anchor\" class=\"w-4 h-4 text-gray-500\"><\/i> Incoterms : FOB, CIF, EXW<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"credit-card\" class=\"w-4 h-4 text-gray-500\"><\/i> Paiement : T\/T, L\/C<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"timer\" class=\"w-4 h-4 text-gray-500\"><\/i> D\u00e9lai de livraison : 25-35 jours<\/li>\n<p> <\/p>\n<li class=\"flex items-center gap-2\"><i data-lucide=\"ship\" class=\"w-4 h-4 text-gray-500\"><\/i> Exp\u00e9dition : Fret maritime\/a\u00e9rien<\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Capacit\u00e9s<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Services OEM\/ODM<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Conception de circuits imprim\u00e9s sur mesure<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Label priv\u00e9<\/a><\/li>\n<p> <\/p>\n<li><a href=\"#\" class=\"hover:text-brand-400 transition-colors\">Soutien \u00e0 l'exp\u00e9dition directe<\/a><\/li>\n<p> <\/ul>\n<p> <\/div>\n<p>  <\/p>\n<div> <\/p>\n<h4 class=\"text-white font-bold mb-4 uppercase tracking-wider\">Ventes mondiales<\/h4>\n<p> <\/p>\n<ul class=\"space-y-3\"> <\/p>\n<li class=\"flex items-start gap-2\"> <i data-lucide=\"mail\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">Appels d'offres et commandes<\/span> <a href=\"mailto:info@colordiamonds.co.uk\" class=\"text-white hover:text-brand-400 transition-colors\">info@colordiamonds.co.uk<\/a> <\/div>\n<p> <\/li>\n<p> <\/p>\n<li class=\"flex items-start gap-2 mt-4\"> <i data-lucide=\"globe\" class=\"w-4 h-4 mt-1 text-brand-500\"><\/i>\n<div> <span class=\"block text-xs text-gray-500 uppercase\">March\u00e9s<\/span> <span>Am\u00e9rique du Nord, UE, UA, MENA<\/span> <\/div>\n<p> <\/li>\n<p> <\/ul>\n<p> <\/div>\n<p> <\/div>\n<p>  <\/p>\n<div class=\"flex flex-col md:flex-row justify-between items-center text-xs text-gray-500\"> <pee>2024 COLORDIAMONDS Manufacturing. Tous droits r\u00e9serv\u00e9s.<\/pee> <\/p>\n<div class=\"flex space-x-6 mt-4 md:mt-0\"> <a href=\"#\" class=\"hover:text-white transition-colors\">Demande d'audit d'usine<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Politique de la NDA<\/a> <a href=\"#\" class=\"hover:text-white transition-colors\">Conformit\u00e9 des exportations<\/a> <\/div>\n<p> <\/div>\n<p> <\/div>\n<p> <\/footer>\n<p>  <script> lucide.createIcons(); <\/script><\/body><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7035","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - LED Red Light Therapy Face Mask \u2013 FDA Cleared Skincare Device<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colordiamonds.co.uk\/fr\/b2b-after-sales-support-led-face-masks-eye-masks-handhelds-therapy-belts\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B After-Sales Support: LED Face Masks, Eye Masks, Handhelds & Therapy Belts - 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