{"id":89,"date":"2025-12-01T15:23:14","date_gmt":"2025-12-01T15:23:14","guid":{"rendered":"https:\/\/colordiamonds.co.uk\/?page_id=89"},"modified":"2026-01-21T01:48:43","modified_gmt":"2026-01-21T01:48:43","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/colordiamonds.co.uk\/fr\/returns-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"

[et_pb_section fb_built=\u201d1\u2033 fullwidth=\u201don\u201d _builder_version=\u201d4.23.1\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][et_pb_fullwidth_code _builder_version=\u201d4.23.1\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d] Politique de remboursement et de retour | COLORDIAMONDS<\/title><!-- [et_pb_line_break_holder] --> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] --> <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700;900&display=swap\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> :root {<!-- [et_pb_line_break_holder] --> --primary: #9a4848;<!-- [et_pb_line_break_holder] --> --text-main: #1f2937;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> body { font-family: 'Inter', sans-serif; }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 antialiased\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Brand Header --><!-- [et_pb_line_break_holder] --> <\/p>\n<header class=\"border-b border-gray-100 py-6\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center\"><!-- [et_pb_line_break_holder] --> <a href=\"index.html\" class=\"text-2xl font-black text-gray-900 tracking-tighter hover:opacity-80 transition\"><!-- [et_pb_line_break_holder] --> COULEUR<span style=\"color: var(--primary);\">DIAMANTS<\/span><!-- [et_pb_line_break_holder] --> <\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Returns Policy Content --><!-- [et_pb_line_break_holder] --> <main class=\"max-w-3xl mx-auto px-4 py-16\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <\/p>\n<h1 class=\"text-3xl font-bold text-gray-900 mb-8 text-center\">Refunds & Returns Policy<\/h1>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"prose prose-slate max-w-none text-gray-600 leading-relaxed space-y-8\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Section 1 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Garantie de remboursement de 30 jours<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> We want you to love your Colordiamonds LED Mask. That’s why we offer a <strong>Essai sans risque de 30 jours<\/strong>. Si vous n'\u00eates pas enti\u00e8rement satisfait de vos r\u00e9sultats, vous pouvez renvoyer votre appareil dans les 30 jours suivant la r\u00e9ception de votre commande pour un remboursement complet du prix du produit.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 2 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">\u00c9ligibilit\u00e9 aux retours<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\">Pour pouvoir \u00eatre retourn\u00e9, votre article doit r\u00e9pondre aux crit\u00e8res suivants :<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"list-disc pl-5 mt-2 space-y-1\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>La demande de retour doit \u00eatre introduite dans les 30 jours suivant la livraison.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>L'article est dans son emballage d'origine, y compris tous les accessoires (manette, c\u00e2bles, lunettes de protection, bo\u00eete).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>L'article n'est pas physiquement endommag\u00e9 en raison d'une mauvaise utilisation ou d'un accident.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Vous disposez d'une preuve d'achat valide (num\u00e9ro de commande).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 3 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Comment initier un retour<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Pour entamer une proc\u00e9dure de retour, veuillez contacter notre \u00e9quipe d'assistance \u00e0 l'adresse suivante <strong class=\"text-gray-800\">info@colordiamonds.co.uk<\/strong> en indiquant votre num\u00e9ro de commande et la raison du retour. Notre \u00e9quipe examinera votre demande et vous fournira un num\u00e9ro d'autorisation de retour (AR) ainsi que l'adresse de retour la plus proche.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> <em>Ne renvoyez pas les articles sans nous avoir contact\u00e9s au pr\u00e9alable, car ils risquent de ne pas \u00eatre trait\u00e9s correctement.<\/em><!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 4 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Proc\u00e9dure de remboursement<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Une fois votre retour re\u00e7u et inspect\u00e9 dans notre entrep\u00f4t, nous vous enverrons un courrier \u00e9lectronique pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l'approbation ou du refus de votre remboursement.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> En cas d'approbation, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre mode de paiement initial dans un d\u00e9lai de trois mois. <strong>5-10 jours ouvrables<\/strong>.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 5 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Articles endommag\u00e9s ou d\u00e9fectueux<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Si vous avez re\u00e7u un produit d\u00e9fectueux ou endommag\u00e9, veuillez nous contacter imm\u00e9diatement (dans les 48 heures suivant la livraison) \u00e0 l'adresse suivante <strong>info@colordiamonds.co.uk<\/strong> avec des photos ou une vid\u00e9o du probl\u00e8me. Nous ferons en sorte qu'un produit de remplacement gratuit vous soit envoy\u00e9 dans les plus brefs d\u00e9lais.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Nos produits sont \u00e9galement accompagn\u00e9s d'un <strong>Garantie de 1 an<\/strong> couvrant les d\u00e9fauts de fabrication.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 6 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Frais de retour<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Pour les retours volontaires (par exemple, changement d'avis), le client est tenu de payer les frais de retour. Les frais d'exp\u00e9dition ne sont pas remboursables. Nous recommandons vivement l'utilisation d'un service d'exp\u00e9dition avec suivi, car nous ne pouvons pas garantir que nous recevrons l'article retourn\u00e9.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Si le retour est d\u00fb \u00e0 une erreur de notre part (mauvais article envoy\u00e9, produit d\u00e9fectueux), nous prendrons en charge les frais de retour.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Footer --><!-- [et_pb_line_break_holder] --> <\/p>\n<footer class=\"border-t border-gray-100 py-8 mt-8\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center text-sm text-gray-400\"><!-- [et_pb_line_break_holder] --> \u00a9 2025 COLORDIAMONDS.<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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