{"id":89,"date":"2025-12-01T15:23:14","date_gmt":"2025-12-01T15:23:14","guid":{"rendered":"https:\/\/colordiamonds.co.uk\/?page_id=89"},"modified":"2026-01-21T01:48:43","modified_gmt":"2026-01-21T01:48:43","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/colordiamonds.co.uk\/fr\/returns-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”] Refunds & Returns Policy | COLORDIAMONDS<\/title><!-- [et_pb_line_break_holder] --> <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script><!-- [et_pb_line_break_holder] --> <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;600;700;900&display=swap\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> :root {<!-- [et_pb_line_break_holder] --> --primary: #9a4848;<!-- [et_pb_line_break_holder] --> --text-main: #1f2937;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> body { font-family: 'Inter', sans-serif; }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body class=\"bg-white text-gray-800 antialiased\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Brand Header --><!-- [et_pb_line_break_holder] --> <\/p>\n<header class=\"border-b border-gray-100 py-6\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center\"><!-- [et_pb_line_break_holder] --> <a href=\"index.html\" class=\"text-2xl font-black text-gray-900 tracking-tighter hover:opacity-80 transition\"><!-- [et_pb_line_break_holder] --> COLOR<span style=\"color: var(--primary);\">DIAMONDS<\/span><!-- [et_pb_line_break_holder] --> <\/a><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Returns Policy Content --><!-- [et_pb_line_break_holder] --> <main class=\"max-w-3xl mx-auto px-4 py-16\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <\/p>\n<h1 class=\"text-3xl font-bold text-gray-900 mb-8 text-center\">Refunds & Returns Policy<\/h1>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"prose prose-slate max-w-none text-gray-600 leading-relaxed space-y-8\"><!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> <!-- Section 1 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">30-Day Money-Back Guarantee<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> We want you to love your Colordiamonds LED Mask. That’s why we offer a <strong>30-day risk-free trial<\/strong>. If you are not completely satisfied with your results, you may return your device within 30 days of receiving your order for a full refund of the product price.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 2 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Eligibility for Returns<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\">To be eligible for a return, your item must meet the following criteria:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"list-disc pl-5 mt-2 space-y-1\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>The return request is initiated within 30 days of delivery.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>The item is in its original packaging, including all accessories (controller, cables, eye protection, box).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>The item is not physically damaged due to misuse or accident.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>You have a valid proof of purchase (order number).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 3 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">How to Initiate a Return<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> To start a return, please contact our support team at <strong class=\"text-gray-800\">info@colordiamonds.co.uk<\/strong> with your order number and the reason for the return. Our team will review your request and provide you with a Return Authorization (RA) number and the nearest return shipping address.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> <em>Please do not send items back without first contacting us, as they may not be processed correctly.<\/em><!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 4 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Refunds Process<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within <strong>5-10 business days<\/strong>.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 5 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Damaged or Defective Items<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> If you received a defective or damaged product, please contact us immediately (within 48 hours of delivery) at <strong>info@colordiamonds.co.uk<\/strong> with photos or a video of the issue. We will arrange for a free replacement to be sent to you as quickly as possible.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> Our products also come with a <strong>1-Year Warranty<\/strong> covering manufacturing defects.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Section 6 --><!-- [et_pb_line_break_holder] --> <\/p>\n<div><!-- [et_pb_line_break_holder] --> <pee class=\"font-medium text-lg text-gray-900\">Return Shipping Costs<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"mt-2\"><!-- [et_pb_line_break_holder] --> For voluntary returns (e.g., changed mind), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.<!-- [et_pb_line_break_holder] --> <!\u2013- [et_pb_br_holder] -\u2013><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> If the return is due to our error (wrong item sent, defective product), we will cover the return shipping costs.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Simple Footer --><!-- [et_pb_line_break_holder] --> <\/p>\n<footer class=\"border-t border-gray-100 py-8 mt-8\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"max-w-4xl mx-auto px-4 text-center text-sm text-gray-400\"><!-- [et_pb_line_break_holder] --> \u00a9 2025 COLORDIAMONDS.<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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